Refund policy

Chisme & Crafts — Return & Refund Policy

Last updated: September 4, 2026

Thank you for shopping with Chisme & Crafts!

Because many of our products are transfers, wraps, decals, custom designs, and other application-based items, all sales are final unless an item arrives damaged, defective, or incorrect due to an error by Chisme & Crafts.

Please carefully review your order, product type, design, size, quantity, and personalization information before completing your purchase.

ALL SALES ARE FINAL

We do not accept returns or exchanges for change of mind, ordering the wrong size, ordering the wrong design, purchasing an incompatible product, or unsuccessful application.

This includes, but is not limited to:

  • DTF shirt transfers
  • UV DTF cup wraps
  • Pen wraps
  • Book cover decals
  • Decals and stickers
  • Shirt patches
  • Custom or personalized designs
  • Sale and clearance merchandise
  • Other made-to-order or application-based products

Please contact us before ordering if you're unsure which product or size you need.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

We want you to receive exactly what you ordered.

If Chisme & Crafts made an error with your order, or your item arrived defective, please contact us within 3 calendar days of confirmed delivery with your order number and clear photos of the item. Once verified, we will replace the affected item at no additional cost. If a replacement is unavailable, we may issue store credit or a refund for the affected item.

Please provide:

  • Your order number
  • A description of the problem
  • Clear photographs of the affected item
  • A photograph showing the entire item/design
  • Photographs of the packaging if the shipment arrived damaged

Do not apply, press, peel, cut, alter, wash, or otherwise use the product before contacting us.

Once a product has been used or applied, we may be unable to determine whether the issue existed before application.

After we verify an eligible claim, we will generally replace the affected item at no additional cost. If a replacement is unavailable, we may provide an appropriate refund or store credit.

This policy does not limit any rights or remedies that cannot legally be excluded.

DTF TRANSFERS

DTF transfers require proper heat, pressure, time, material, and application technique.

Application instructions and recommended settings are provided as guidance because heat presses, garments and materials can perform differently.

Chisme & Crafts is not responsible for damage resulting from application errors, including:

  • Incorrect temperature, pressure or pressing time
  • Improper peeling
  • Incorrect placement
  • Scorching or damaging the garment
  • Using an incompatible fabric or material
  • Household iron or equipment-related issues
  • Repressing or otherwise incorrectly applying a transfer

We strongly recommend following the provided application instructions and verifying that your garment or material is suitable for heat application before pressing.

UV DTF TRANSFERS, WRAPS & DECALS

UV DTF products are intended for appropriate clean, smooth, hard surfaces.

Application results may vary depending on the surface, preparation and application technique.

Chisme & Crafts is not responsible for damage caused by improper application, including wrinkles, bubbles, incorrect placement, adhesion problems caused by an unsuitable or contaminated surface, or damage occurring after the transfer has been applied.

Once a UV DTF transfer has been applied, it cannot be returned or exchanged.

PRODUCT SIZING

Product photos and mockups are for display purposes and may not represent the exact physical size of the product.

Please review the dimensions listed in the product description before ordering.

Customers are responsible for determining whether the selected transfer, wrap, decal, patch or other product is the correct size for their intended item.

COLOR VARIATIONS

We make every reasonable effort to display product colors accurately.

However, actual colors may vary slightly due to:

  • Phone, tablet and computer screen settings
  • Screen brightness
  • Photography and lighting
  • Printing processes
  • Material or surface color
  • The material on which a transfer is applied

Because screens display colors differently than printed products, minor color variations are not considered defects.

This is especially important for your store because you want your website photographs to accurately represent the products customers receive without artificially enhancing their colors.

CUSTOM & PERSONALIZED ORDERS

Custom and personalized products are final sale.

Customers are responsible for reviewing all submitted information, including:

  • Names
  • Spelling
  • Dates
  • Sizes
  • Colors
  • Quantities
  • Artwork
  • Other personalization details

Once production has begun, a custom or personalized order generally cannot be changed or canceled.

If Chisme & Crafts provides a proof for approval, the customer is responsible for carefully reviewing the proof before approving production.

CUSTOMER-SUPPLIED ARTWORK

Customers submitting their own artwork are responsible for ensuring that:

  • The artwork is the correct file/design they intend to use.
  • The artwork is of sufficient quality and resolution for printing.
  • They have the necessary permission or rights to use the submitted artwork.

Colors and print quality may vary depending on the quality, resolution and characteristics of the file provided.

Chisme & Crafts is not responsible for quality issues resulting from low-resolution, blurry, pixelated or otherwise unsuitable customer-supplied artwork when the resulting issue is inherent in the submitted file.

ORDER CANCELLATIONS & CHANGES

Please review your order carefully before submitting it.

If you need to request a change or cancellation, contact Chisme & Crafts as soon as possible.

We will make reasonable efforts to accommodate the request if production has not begun. However, changes and cancellations are not guaranteed once an order has entered production.

Custom or personalized orders cannot be canceled after production has begun.

SHIPPING DAMAGE

If your package arrives visibly damaged, please photograph the packaging and contents before discarding any packaging materials.

Contact Chisme & Crafts within 3 calendar days of delivery so we can review the issue.

Lost packages, incorrect shipping addresses, returned packages and carrier delays are addressed separately in our Shipping Policy.

REFUNDS

When a refund is approved, it will generally be issued to the original payment method.

After Chisme & Crafts processes a refund, additional processing time may be required before the funds appear in your account. Shopify notes that refunds through Shopify Payments can take up to approximately 10 business days to reach the customer depending on their financial institution.

SALES TAX

Applicable sales tax will be calculated and collected when required based on the order and delivery location.

QUESTIONS OR ORDER ISSUES

If you have a question about an order or believe you received a damaged, defective or incorrect product, please contact Chisme & Crafts using the contact information provided on our website.

Please include your order number when contacting us about an existing order.