Chisme & Crafts Shipping Policy

Last Updated: September 4, 2026

Thank you for shopping with Chisme & Crafts! We work hard to prepare and ship orders as quickly as possible. Please review the information below before placing your order so you understand our processing times, shipping expectations, and responsibilities.

ORDER PROCESSING TIMES

Ready to Ship (RTS) Items

Ready to Ship products are generally processed and shipped within 1–3 business days after your order is placed.

Business days are Monday through Friday, excluding holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Custom, Made-to-Order & Preorder Items

Processing times for custom, made-to-order, and preorder products may vary.

The estimated turnaround time will be provided in the product listing whenever applicable.

Please keep in mind that these are estimated processing times and not guaranteed delivery dates. Processing may take longer during periods of high order volume, holidays, sales, new releases, large orders, or other circumstances affecting production.

If your order contains both Ready to Ship and custom/preorder products, your order may be held and shipped together when all items are ready, unless otherwise stated or separate shipping arrangements are made.

PROCESSING TIME VS. SHIPPING TIME

Processing time and shipping/transit time are separate.

Processing time is the amount of time Chisme & Crafts needs to prepare your order before it is given to the shipping carrier.

Shipping time begins after the carrier receives your package.

Selecting a faster shipping service at checkout does not shorten our processing or production time.

For example, selecting an expedited shipping option does not turn a custom product with a stated production time into a rush order.

If rush production is available for a particular product, it will be specifically stated or offered separately.

SHIPPING CARRIERS & SERVICES

SHIPPING & LOCAL PICKUP OPTIONS

Orders are fulfilled from Fresno, California.

Depending on the order and destination, customers may be offered shipping and/or local pickup options at checkout. Available shipping carriers, services, rates, and pickup options will be displayed when applicable.

The shipping method selected at checkout represents the carrier service selected for the package. Carrier transit times are estimates unless the selected carrier service specifically provides a delivery guarantee.

Once a package has been accepted by the carrier, delays caused by the carrier are outside of Chisme & Crafts' direct control.

SHIPPING RATES

Shipping charges are calculated and displayed at checkout based on factors such as the destination, package size or weight, and shipping service selected.

Customers are responsible for reviewing the shipping method and shipping address before completing checkout.

SHIPPING ADDRESS

Please carefully review your shipping address before submitting your order.

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, contact us as soon as possible.

We will make reasonable efforts to update the address if the package has not yet been processed or shipped, but address changes cannot be guaranteed.

Once an order has shipped, Chisme & Crafts may be unable to change or redirect the delivery address.

TRACKING INFORMATION

When tracking is available, customers will receive tracking information after their shipping label has been created.

Please allow time for the carrier to scan the package and update its tracking system.

A shipping label being created does not necessarily mean the carrier has physically received the package yet.

Carrier tracking information should update after the package enters the carrier's network.

CARRIER DELAYS

Once your package has been accepted by the shipping carrier, delivery is handled by that carrier.

Weather, holidays, transportation disruptions, incorrect routing, high shipping volumes and other circumstances may occasionally cause delays.

Chisme & Crafts cannot guarantee a carrier's estimated delivery date or be responsible for delays outside of our control.

We will, however, make reasonable efforts to assist customers when there appears to be a problem with a shipment.

LOST OR MISSING PACKAGES

If your tracking information has stopped updating or you believe your package may be lost, please contact us.

Depending on the circumstances, we may ask you to allow additional time for the carrier to complete delivery or require that a carrier search or claim be initiated.

Please do not immediately place another order for the same items if you believe your package is lost. Contact us first so we can review the tracking information and determine the appropriate next step.

A package showing “Delivered” by the carrier will not automatically qualify for a refund or replacement.

If tracking shows delivered but you cannot locate the package, please:

1. Check the delivery area, mailbox, parcel locker, porch, side doors and other locations where the carrier may have left the package.
2. Check with household members and, when appropriate, nearby neighbors.
3. Verify that the shipping address on your order is correct.
4. Contact the shipping carrier regarding the delivery.
5. Contact Chisme & Crafts if you are still unable to locate the package.

We will assist with available tracking information or the carrier claim process when appropriate.

PACKAGES RETURNED TO SENDER

If an order is returned to Chisme & Crafts because of an incorrect or incomplete address, refused delivery, unclaimed package, or another customer-related delivery issue, the customer may be responsible for the cost of reshipping the order.

Original shipping charges are generally non-refundable in these situations.

We will contact you after the returned package is received to discuss available options.

DAMAGED PACKAGES

If your package arrives damaged, please keep the product and all original packaging and take clear photographs before discarding anything.

Contact Chisme & Crafts within 3 calendar days of confirmed delivery and provide:

• Your order number
• Photos of the shipping package
• Photos of the shipping label
• Photos showing the damage to the package
• Clear photos of the damaged product

We will review the situation and determine whether a replacement, carrier claim, refund, or other resolution is appropriate.

This timeframe matches our Return & Refund Policy for reporting damaged, defective, or incorrect items.

INCORRECT OR MISSING ITEMS

Please inspect your order shortly after delivery.

If Chisme & Crafts accidentally sends the wrong product or an item is missing from your order, please contact us within 3 calendar days of confirmed delivery.

Please include your order number and clear photographs of the products and packaging received.

If we verify that the error occurred on our end, we will work with you to correct it at no additional cost to you.

COMBINED ORDERS

Multiple orders placed separately are not automatically combined.

If you would like us to combine orders that have not yet shipped, please contact us as soon as possible.

We cannot guarantee that orders can be combined once processing has begun.

INTERNATIONAL ORDERS

International shipping availability and rates will be shown at checkout when available.

International customers are responsible for ensuring that the products they order may legally be imported into their destination country.

International shipments may also be subject to customs processing, import taxes, duties, brokerage fees, or other charges imposed by the destination country or carrier.

Unless specifically stated otherwise at checkout, these additional charges are the responsibility of the customer and are not included in the product or shipping price paid to Chisme & Crafts.

Customs processing may also delay delivery. Chisme & Crafts cannot control or guarantee the length of time a shipment remains in customs.

ORDER CHANGES & CANCELLATIONS

Because we begin processing orders as quickly as possible, changes or cancellations are not guaranteed after an order has been placed.

If you need to request a change, contact us as soon as possible.

Custom, personalized, made-to-order, and preorder items cannot generally be canceled once production has begun.

Please see our Return & Refund Policy for complete final-sale terms.

DELIVERY DATES

Please plan ahead if you are ordering for a birthday, holiday, event, vacation, school function, business event, or other specific date.

Unless Chisme & Crafts expressly agrees to a guaranteed completion or delivery date in writing, estimated processing and delivery dates should not be considered guaranteed arrival dates.

We recommend allowing additional time when ordering for an important event.

LOCAL PICKUP — FRESNO, CALIFORNIA

Local pickup is available in Fresno, California for eligible orders when the Local Pickup option is available at checkout.

When Your Order Is Ready

Local pickup orders are subject to the same processing and production times as shipped orders.

Selecting Local Pickup does not mean your order is immediately ready for pickup and does not shorten the processing time for custom, personalized, made-to-order, or preorder products.

Please wait until you receive a notification from Chisme & Crafts confirming that your order is ready before attempting to pick it up.

If you have not received a ready-for-pickup notification, your order should not be considered ready.

Pickup Location & Instructions

The Fresno pickup location and any applicable pickup instructions will be provided with your order or Ready for Pickup notification.

For customer privacy and security, please follow the pickup instructions provided with your order rather than arriving outside of the designated pickup arrangements.

Picking Up Your Order

Please have your order number or order confirmation available when picking up your order.

If someone else will be picking up your order for you, please contact Chisme & Crafts beforehand or provide that person with the order information necessary to verify the pickup.

Please Check Your Order

We recommend reviewing your order shortly after pickup.

If an item is damaged, defective, missing, or incorrect due to an error by Chisme & Crafts, please contact us within 3 calendar days of pickup.

Please include your order number and clear photographs showing the issue.

Our regular Final Sale and Return & Refund Policy applies to local pickup orders.

Unclaimed Local Pickup Orders

Once you receive notification that your order is ready, please pick it up within 14 calendar days, unless other arrangements have been made with Chisme & Crafts.

If you are unable to pick up your order within that time, please contact us to make arrangements.

Orders that remain unclaimed for an extended period may require additional pickup or shipping arrangements. If you request that an unclaimed pickup order be shipped instead, you will be responsible for the applicable shipping charges.

Custom, personalized, made-to-order, and other final-sale products are not eligible for a refund simply because an order was not picked up.

Local Pickup Is Not Shipping

Orders selected for Local Pickup will not automatically be shipped.

If you later decide that you would like your pickup order shipped, please contact us. If we are able to accommodate the request, you will be responsible for the applicable shipping charges before the order is mailed.

QUESTIONS ABOUT YOUR SHIPMENT

If you have questions regarding your order or shipment, please contact Chisme & Crafts using the contact information provided on our website.

Please include your order number when contacting us so we can locate your order more quickly.